As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”. We act as the primary voice of the real economy in a range of intergovernmental organisations – from the World Trade Organization to the UN climate process – championing the needs of local business in global decision making. The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year – as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally. We also provide the world's premier private global dispute resolution services, leveraging ICC's unique independence, integrity, and expertise.

We are seeking a Human Resources Manager to strengthen organisational performance, build management capability and foster employee engagement across ICC’s global workforce.

Partnering with managers and leading key people initiatives, you will drive consistent HR practices, support organisational performance and ensure the effective delivery of HR services across the employee lifecycle. You will also lead and develop an HR Coordinator, helping deliver a high-quality, compliant and people-focused HR function.

Your responsibilities will include: 

Business partnering and advisory

• Build trusted partnerships that strengthen organisational performance, engagement and effectiveness.


• Translate business priorities into pragmatic people strategies and workforce plans.


• Advise and influence managers on people, organisational and leadership matters.


• Manage risk and navigate complex employee matters with sound judgement

Employee relations and performance

• Foster a high-performing, inclusive and accountable workplace culture.


• Lead employee relations matters and ensure fair, consistent and compliant outcomes.


• Coach managers to strengthen performance, leadership capability and team effectiveness.


• Partner with employee representative bodies and works councils where applicable.


• Ensure compliance with employment legislation, policies and organisational values.

Talent and organisational capability

• Strengthen organisational capability through effective talent, recruitment and development practices.


• Support talent reviews, succession planning and workforce planning initiatives.


• Drive performance and development processes that enable growth and retention.


• Partner with managers to build high-performing and future-ready teams.


• Promote learning, mobility and career development across the organisation.

HR operations and team leadership

• Ensure the effective delivery of compliant, efficient and people-focused HR services.


• Lead, coach and develop the HR Coordinator, creating a high-performing HR function.


• Oversee key employee lifecycle processes, including onboarding, mobility and offboarding.


• Maintain high standards of HR governance, data quality and reporting.


• Strive to continuously improve HR processes, systems and employee experience.

Change and continuous improvement

• Support organisational change and workforce transformation initiatives.


• Lead HR projects that enhance effectiveness, consistency and impact.


• Use workforce insights and people data to inform decisions and drive improvement.


• Partner across functions to deliver strategic and operational priorities.

What we offer

• A dynamic, collaborative and caring work environment in an international setting


• Opportunities to continually learn


• The chance to make a meaningful impact